**Effective Date: February 2026**
Please read these Terms & Conditions ("Terms") carefully before using **https://www.madeviacare.com** (the "Site") or purchasing products from **MADEVIA LTD**.
---
## 1. AGREEMENT TO TERMS
By accessing or using the Site, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Returns & Refund Policy (collectively, the "Agreement").
**If you do not agree** to all terms of this Agreement, you must not use the Site or purchase products.
### About Madevia
**MADEVIA LTD** is a company registered in England and Wales.
**Company Registration Number:** 15392817
**Registered Office:** 68 Chestnut Ave, London E7 0JJ, United Kingdom
**Trading Name:** Madevia / MadeviaCare
**VAT Registration:** Not currently VAT-registered (turnover below UK threshold)
Throughout these Terms, "Madevia," "we," "us," and "our" refer to **MADEVIA LTD**.
**Merchant of Record:** MADEVIA LTD is the sole legal merchant and seller for all transactions. We are responsible for:
- Product quality and safety
- Order fulfillment (coordinated via third-party partners)
- Customer support and dispute resolution
- All legal liabilities related to sales
---
## 2. ELIGIBILITY & AGE REQUIREMENTS
### Minimum Age
You must be **at least 18 years old** to:
- Use the Site
- Create an account
- Place an order
- Provide personal information
By using the Site, you represent and warrant that you meet this age requirement.
### Parental Consent
If you are between **13–17 years old**, you may only use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
**We do not knowingly collect information from children under 13.** If we discover that a minor has provided personal information, we will delete it immediately.
---
## 3. PRODUCTS & PRODUCT DESCRIPTIONS
### Product Categories
Madevia sells **100% pure fragrance oils** for personal, cosmetic, and home fragrance use, including:
- Essential oils (lavender, eucalyptus, tea tree, etc.)
- Fragrance oils (non-therapeutic scent blends)
- Carrier oils (jojoba, almond, coconut, etc.)
### Product Information Accuracy
We strive to provide accurate product descriptions, but:
- Colors, sizes, and scents may appear differently on your device
- Product formulations may change without notice (we update listings as suppliers notify us)
- Botanical names, origin countries, and extraction methods are provided in good faith based on supplier specifications
**We do not guarantee** that product descriptions are error-free, complete, or current.
### Not for Internal Consumption
**All products are sold for external use only** unless explicitly labeled otherwise. Do not ingest fragrance oils or essential oils without consulting a qualified healthcare professional.
---
## 4. MEDICAL & THERAPEUTIC DISCLAIMER
### No Medical Claims
**IMPORTANT:** Our products are sold strictly as:
- **Home fragrance ingredients** (candles, diffusers, room sprays)
- **Cosmetic ingredients** (lotions, soaps, bath products)
- **Aromatherapy supplies** (personal enjoyment, relaxation)
**Our products are NOT:**
- Medical devices or medicines
- Drugs or pharmaceuticals
- Dietary supplements
- Intended to diagnose, treat, cure, or prevent any disease
### No Therapeutic Guarantees
We make **no claims** regarding:
- Health benefits (e.g., "reduces anxiety," "boosts immunity," "relieves pain")
- Therapeutic efficacy
- Suitability for medical conditions (eczema, arthritis, insomnia, etc.)
**Any references to traditional uses, historical applications, or aromatherapy benefits are for informational purposes only** and do not constitute medical advice.
### Consult a Healthcare Professional
Before using essential oils or fragrance oils:
- **If pregnant or nursing**
- **If you have allergies, asthma, or skin sensitivities**
- **If taking prescription medications**
- **If treating a medical condition**
**USE AT YOUR OWN RISK.** Madevia is not liable for adverse reactions, allergic responses, or health issues arising from product use.
---
## 5. PRODUCT SAFETY & USAGE WARNINGS
### Skin Safety
- **Always dilute** essential oils with a carrier oil (coconut, jojoba, almond) before applying to skin
- **Patch test** before full application (apply diluted oil to inner wrist, wait 24 hours)
- **Avoid contact** with eyes, mucous membranes, and broken skin
- **Discontinue use** if irritation, redness, or rash occurs
### Phototoxicity Warning
Some citrus oils (bergamot, lime, grapefruit) are **phototoxic** and may cause burns or discoloration if exposed to sunlight within 12–24 hours of skin application.
### Internal Use
**DO NOT INGEST** unless:
- The product is explicitly labeled "food-grade" or "GRAS" (Generally Recognized as Safe)
- You are under the supervision of a qualified aromatherapist or healthcare provider
**Ingesting essential oils can cause:**
- Nausea, vomiting, diarrhea
- Liver or kidney damage
- Seizures or coma (in severe cases)
### Child & Pet Safety
- **Keep out of reach of children** (risk of accidental ingestion or skin irritation)
- **Use caution around pets** (certain oils are toxic to cats, dogs, and birds)
- Toxic to cats: Tea tree, eucalyptus, peppermint, citrus oils
- Toxic to dogs: Tea tree, pennyroyal, wintergreen
- Toxic to birds: All essential oils (due to respiratory sensitivity)
### Fire Hazard
Essential oils are **flammable**:
- Store in cool, dark places away from heat sources
- Do not heat directly over an open flame (use diffusers designed for oils)
- Keep away from candles, stoves, and pilot lights
---
## 6. PRODUCT ORIGIN & FULFILLMENT
### Where Products Are Stored & Shipped
To ensure fast delivery and product freshness, **all products are stored in and shipped from third-party fulfillment centers located within the United States**.
**We do not operate our own warehouses.** We partner with:
- **Authorized U.S.-based logistics providers** who store inventory in climate-controlled facilities
- **Vetted suppliers** who follow strict quality control and packaging standards
- **Licensed distributors** who comply with FDA cosmetic ingredient regulations
### Quality Control Process
While we do not physically handle products, we ensure quality by:
1. **Supplier vetting:** All fulfillment partners must provide:
- GC/MS test reports (for essential oil purity)
- MSDS/SDS (Material Safety Data Sheets)
- Certificates of Analysis (COA)
2. **Random audits:** We periodically order test samples to verify product quality
3. **Customer feedback review:** We monitor reviews and complaints to identify quality issues
4. **Supplier replacement:** We terminate partnerships with suppliers who fail to meet standards
### Fulfillment Partner Responsibility
**Important Legal Disclosure:**
- Madevia **coordinates** fulfillment but does not physically pack or ship orders
- Fulfillment partners operate under **service agreements** requiring them to follow our quality, packaging, and shipping standards
- In the event of **supplier error** (wrong product shipped, damaged packaging, quality defects), Madevia assumes full responsibility and will provide replacements or refunds
**You agree that:**
- Madevia is the **merchant of record** and sole point of contact for all order issues
- Fulfillment partners are **not liable** directly to customers (all claims must be directed to Madevia)
- Madevia will investigate and resolve fulfillment errors within **5–7 business days**
---
## 7. PRICING, PAYMENTS & BILLING
### Currency
All prices are listed in **United States Dollars (USD)**.
### Price Accuracy
We strive to display accurate pricing, but errors may occur. If we discover a pricing error:
- **Before shipment:** We will contact you to confirm the correct price or cancel the order (at your option)
- **After shipment:** We will honor the original price (you will not be charged additional fees)
### Taxes
- **U.S. Sales Tax:** Calculated at checkout based on your shipping address (required by state law)
- **International Taxes:** Not applicable (we ship only within the U.S.)
### Payment Methods
We accept:
- **Credit Cards:** Visa, Mastercard, American Express, Discover
- **Debit Cards:** Visa/Mastercard-branded debit cards
- **Digital Wallets:** PayPal, Apple Pay, Google Pay (where available)
### Payment Processing
All payments are processed through **PCI-DSS Level 1 compliant third-party processors**:
- **Stripe, Inc.** (primary gateway)
- **PayPal Holdings, Inc.** (alternative method)
**We do not store:**
- Full credit card numbers
- CVV/CVC security codes
- Banking account details
### Billing Descriptor
Charges will appear on your statement as:
- **MADEVIA** or **MADEVIACARE.COM**
If you see an unrecognized charge, contact us at **info@madeviacare.com** before disputing with your bank.
### Authorization & Fraud Prevention
When you place an order:
1. Your payment method is **pre-authorized** (funds are held but not yet captured)
2. We screen the order for **fraud indicators** (mismatched billing/shipping addresses, high-risk countries, suspicious behavior)
3. If the order passes verification, we **capture payment** and begin processing
4. If the order fails verification, we **void the authorization** and notify you via email
**Declined Transactions:**
If your payment is declined:
- Contact your bank or card issuer (most declines are due to insufficient funds, expired cards, or fraud holds)
- Retry with a different payment method
- Contact us if you believe the decline was an error
---
## 8. ORDER ACCEPTANCE & CANCELLATION
### Order Confirmation
When you place an order, you will receive:
1. **Order Confirmation Email** (within 5 minutes) – confirms we received your order
2. **Shipping Confirmation Email** (within 1–3 business days) – confirms your order has shipped
**The Order Confirmation Email does NOT guarantee acceptance.** We reserve the right to refuse or cancel orders for reasons including:
- Product unavailability or supplier stockouts
- Pricing or product description errors
- Suspected fraud or unauthorized transactions
- Violation of these Terms
- Legal or regulatory restrictions
### Cancellations by Madevia
If we cancel your order:
- You will be notified via email within **24 hours**
- Any charged amounts will be refunded within **5–7 business days**
### Cancellations by Customer
**Before Shipment:**
- Contact us immediately at **info@madeviacare.com** with your order number
- If we have not yet assigned your order to a fulfillment partner, we can cancel and issue a full refund
- If your order is already in fulfillment, you must follow our **Returns & Refund Policy** (see Section 10)
**After Shipment:**
- Orders cannot be canceled once shipped
- You may refuse delivery (carrier will return the package to sender)
- A **15% restocking fee** will apply, and original shipping costs are non-refundable
---
## 9. SHIPPING & DELIVERY
### Shipping Destinations
We ship **exclusively to addresses within the United States**, including:
- All 50 states
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)
- Military addresses (APO/FPO/DPO via USPS)
**We do NOT ship to:**
- Canada, Mexico, or any international destinations
- PO Boxes (for certain carriers; USPS PO Boxes are accepted)
### Shipping Methods & Timeframes
See our **Shipping Policy** for full details, including:
- Free Standard Shipping (3–7 business days)
- Processing times (1–3 business days)
- Tracking information
- Delivery guarantees
### Risk of Loss
**Risk of loss and title** for products purchased from Madevia pass to you upon delivery to the shipping carrier.
**Translation:** Once the carrier marks your package as "Delivered," Madevia is **not liable** for:
- Lost packages
- Stolen packages (porch theft)
- Packages delivered to the wrong address due to your error
**Recommendation:** Use a secure delivery location (workplace, neighbor's address, Amazon Locker) if porch theft is a concern.
---
## 10. RETURNS, REFUNDS & EXCHANGES
### Return Eligibility
You may request a return within **14 calendar days of delivery** if:
- The product is **unopened and unused**
- The **manufacturer's safety seal is fully intact** (tamper-evident seal on bottle cap)
- The product is in its **original outer packaging** (box, bubble wrap, shipping materials)
### Non-Returnable Items
The following are **not eligible for return**:
- Products with **broken or missing safety seals** (health and hygiene regulations)
- **Sale items** or **promotional products** marked "Final Sale"
- **Gift cards** or **digital products**
- Products damaged due to **customer misuse** or **improper storage**
### Return Process
1. **Contact us within 14 days** of delivery at **info@madeviacare.com**
2. **Provide your order number** and **reason for return**
3. **Wait for Return Merchandise Authorization (RMA) number** – DO NOT ship items back without an RMA
4. **Ship items back** to the address provided in your RMA email (you pay return shipping)
5. **Refund issued** within **5–10 business days** after we receive and inspect the returned items
### Refund Amounts
**Approved refunds include:**
- Product price (minus restocking fee, if applicable)
**Non-refundable fees:**
- Original shipping costs (if you received free shipping, a $6.95 deduction applies)
- Return shipping costs (you are responsible)
- **15% restocking fee** (for "changed mind" returns or returns due to scent preference)
### Restocking Fee Policy
A **15% restocking fee** applies if you return products due to:
- "I changed my mind"
- "I don't like the scent"
- "I ordered the wrong product"
**Restocking fee does NOT apply** if:
- Product arrived damaged or defective
- We shipped the wrong product
- Product quality does not match description (e.g., expired, contaminated, mislabeled)
### Damaged or Defective Items
If your product arrives damaged or defective:
1. **Contact us within 72 hours of delivery** at **info@madeviacare.com**
2. **Provide photo evidence:**
- Damaged product (broken glass, leaking contents)
- Original packaging (box, bubble wrap, shipping label visible)
3. **We will provide:**
- **Free replacement** (shipped within 1–2 business days), OR
- **Full refund** (including original shipping costs)
**No restocking fee or return shipping costs** apply for damaged/defective items.
### Medical Disclaimer for Returns
We do **not accept returns** based on:
- "Lack of therapeutic effect" (e.g., "didn't cure my headache")
- "Didn't work as expected" (e.g., "didn't help me sleep")
**Reason:** Our products are sold for aromatic/cosmetic use only and are not medicines.
### Exchanges
We do **not offer direct exchanges**. To exchange a product:
1. Return the original item (follow return process above)
2. Place a new order for the desired product
---
## 11. CHARGEBACKS & PAYMENT DISPUTES
### Contact Us First
If you are dissatisfied with your order or believe there is a billing error, **please contact us at info@madeviacare.com BEFORE initiating a chargeback or payment dispute**.
**Why this matters:**
- Chargebacks harm small businesses (we incur $15–$25 fees per chargeback)
- Most issues can be resolved quickly (refunds, replacements, order corrections)
- Chargeback disputes take 60–90 days to resolve (you could have a refund in 5 days by contacting us directly)
### Chargeback Consequences
If you initiate a chargeback without contacting us first:
- We will provide evidence to your bank/card issuer (order confirmation, shipping tracking, correspondence)
- If the chargeback is found to be **fraudulent or unjustified**, we may:
- Ban your account and email from future purchases
- Report the fraudulent chargeback to credit agencies (if applicable)
- Pursue legal action for fraud (in cases of repeated abuse)
### Legitimate Chargeback Reasons
You **should** file a chargeback if:
- We refuse to provide a refund for a damaged/defective product
- You never received your order and we refuse to investigate
- You were charged an incorrect amount and we refuse to correct it
- You suspect **unauthorized use** of your payment method (fraud)
### Dispute Resolution Timeline
If you contact us with a payment issue:
- **Response time:** Within **24–48 hours** (business days)
- **Resolution time:** Within **5–7 business days** (refunds, replacements, corrections)
---
## 12. INTELLECTUAL PROPERTY RIGHTS
### Trademarks
**"Madevia," "MadeviaCare,"** and all associated logos, graphics, and designs are trademarks of **MADEVIA LTD**.
**You may NOT:**
- Use our trademarks without written permission
- Create confusion about affiliation with Madevia
- Register domain names or social media handles containing "Madevia"
### Website Content
All content on the Site (text, images, videos, product descriptions, blog posts) is owned by Madevia or licensed from third parties.
**You may NOT:**
- Copy, reproduce, or distribute Site content for commercial purposes
- Scrape product data or pricing information
- Repost product photos on competing websites
**Permitted Uses:**
- Sharing product links on social media (personal, non-commercial use)
- Quoting small portions of blog posts with proper attribution and a link back to the Site
### DMCA Takedown Requests
If you believe your copyrighted work has been used without permission, contact us at **info@madeviacare.com** with:
- Description of the copyrighted work
- URL of the allegedly infringing content
- Your contact information and a statement of good faith belief
---
## 13. ACCOUNT REGISTRATION & SECURITY
### Optional Account Creation
You do **not** need an account to place an order (guest checkout is available).
**Account Benefits:**
- Order history tracking
- Saved shipping addresses
- Faster checkout
- Exclusive promotions (email subscribers)
### Account Security
You are responsible for:
- Maintaining the confidentiality of your password
- All activities that occur under your account
- Notifying us immediately of unauthorized access
**We recommend:**
- Using a strong, unique password (12+ characters, mix of letters/numbers/symbols)
- Enabling two-factor authentication (if available)
- Logging out after using shared devices
### Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms
- Engage in fraudulent activity
- Abuse return policies
- Harass customer support staff
---
## 14. PROHIBITED USES
You agree **NOT** to use the Site for any unlawful or prohibited purpose, including but not limited to:
**Fraudulent Activity:**
- Using stolen credit cards or payment information
- Creating fake accounts or providing false information
- Abusing promotional codes or referral programs
**Harmful Conduct:**
- Uploading viruses, malware, or malicious code
- Attempting to hack, scrape, or reverse-engineer the Site
- Sending spam or phishing emails using our domain
**Resale Restrictions:**
- **You may NOT resell Madevia products as your own brand** without a written wholesale agreement
- **You may resell products** under your own business name if you:
- Do not misrepresent the product origin
- Comply with FDA labeling requirements for cosmetics
- Do not claim therapeutic benefits without proper licensing
**Intellectual Property Violations:**
- Copying product photos or descriptions for competing websites
- Using "Madevia" or "MadeviaCare" in your business name or domain
---
## 15. LIMITATION OF LIABILITY
**TO THE FULLEST EXTENT PERMITTED BY LAW:**
### No Liability for Indirect Damages
**MADEVIA LTD SHALL NOT BE LIABLE** for any:
- **Indirect, incidental, or consequential damages** (lost profits, business interruption, data loss)
- **Punitive or exemplary damages**
- **Damages arising from product use** (allergic reactions, skin irritation, adverse health effects)
- **Third-party actions** (fulfillment partner errors, carrier delays, payment processor issues)
### Cap on Liability
**Our total liability** for any claim arising from your purchase is limited to the **amount you paid for the product** that is the subject of the claim.
**Example:** If you purchased a $15 bottle of lavender oil and claim it caused a rash, our maximum liability is $15 (refund), not medical expenses, lost wages, or pain and suffering.
### No Liability for Force Majeure
We are **not liable** for delays, cancellations, or failures to perform due to events beyond our reasonable control, including:
- Natural disasters (hurricanes, earthquakes, floods)
- Government actions (trade restrictions, quarantine orders)
- Carrier strikes or service disruptions
- **Supplier bankruptcy or operational failures**
- Cyberattacks or data breaches affecting third-party systems
### Assumption of Risk
**By purchasing and using our products, you acknowledge and assume all risks**, including but not limited to:
- Allergic reactions or skin sensitivities
- Improper use or misapplication
- Interactions with medications or medical conditions
- Phototoxicity or photosensitivity
- Fire hazards or accidental ingestion
---
## 16. INDEMNIFICATION
**You agree to indemnify, defend, and hold harmless MADEVIA LTD, its directors, officers, employees, and agents** from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms
- Your misuse of products (e.g., ingesting essential oils, using undiluted on skin)
- Your violation of third-party rights (e.g., reselling products as your own brand)
- Fraudulent or illegal activity using your account
**Example:** If you resell Madevia products as your own brand without permission and the buyer sues you for false advertising, you agree to cover any legal costs we incur as a result.
---
## 17. DISPUTE RESOLUTION & ARBITRATION
### Informal Resolution (Required First Step)
**Before filing a lawsuit or arbitration claim**, you must:
1. Contact us at **info@madeviacare.com** with a detailed description of your dispute
2. Allow us **30 days** to attempt to resolve the issue informally
3. Provide documentation (order number, photos, correspondence)
**Most disputes are resolved at this stage** through refunds, replacements, or corrections.
### Binding Arbitration Agreement
**If informal resolution fails**, you agree that:
- All disputes will be resolved through **binding arbitration** (not court litigation)
- Arbitration will be conducted under the rules of the **American Arbitration Association (AAA)** or equivalent UK arbitration body
- Arbitration will take place in **London, England** (or remotely via video conference)
- Each party will bear their own legal costs (no "loser pays" rule)
### Class Action Waiver
**You agree to bring claims only in your individual capacity**, not as part of a class action, collective action, or representative proceeding.
### Exceptions to Arbitration
The following disputes are **NOT subject to arbitration**:
- Small claims court actions (under $10,000 USD or £10,000 GBP)
- Intellectual property disputes (trademark infringement, copyright violations)
- Requests for injunctive relief (court orders to stop harmful conduct)
### Opt-Out Right
**You have 30 days from your first purchase** to opt out of arbitration by emailing **info@madeviacare.com** with "Arbitration Opt-Out" in the subject line and your:
- Full name
- Email address
- Order number (if applicable)
- Statement: "I opt out of the arbitration agreement in Madevia's Terms & Conditions"
---
## 18. GOVERNING LAW & JURISDICTION
### Applicable Law
These Terms shall be governed by and construed in accordance with the **laws of England and Wales**, without regard to conflict of law principles.
### Exclusive Jurisdiction
**Any disputes not subject to arbitration** (see Section 17) shall be resolved in the **courts of England and Wales**.
**U.S. Customers:** While Madevia is a UK company, we operate in the U.S. market and comply with:
- U.S. Federal Trade Commission (FTC) regulations
- FDA cosmetic labeling requirements
- State consumer protection laws (California, New York, Texas, etc.)
---
## 19. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or arbitrator:
- The invalid provision will be **modified to the minimum extent necessary** to make it enforceable
- All other provisions will **remain in full force and effect**
**Example:** If a court finds our arbitration clause unenforceable, the rest of the Terms (return policy, liability limitations, etc.) still apply.
---
## 20. ENTIRE AGREEMENT
These Terms, together with our:
- Privacy Policy
- Shipping Policy
- Returns & Refund Policy
...constitute the **entire agreement** between you and Madevia regarding your use of the Site and purchase of products.
**These Terms supersede:**
- Any prior agreements or understandings (oral or written)
- Any conflicting terms in promotional materials or email communications
**If there is a conflict** between these Terms and another policy, **these Terms control** unless the other policy explicitly states otherwise.
---
## 21. CHANGES TO TERMS
We reserve the right to update these Terms at any time to reflect:
- Changes in business operations or fulfillment partnerships
- New legal requirements or regulatory compliance
- Improvements to customer protections or dispute resolution
### Notification of Changes
**Material changes** (e.g., arbitration clauses, liability limitations):
- Posted on the Site with an updated "Effective Date"
- Notification via email (if you have an account or subscribed to our mailing list)
- **30 days' advance notice** before changes take effect
**Minor changes** (e.g., contact information updates, typo corrections):
- Posted directly to this page with no advance notice
### Continued Use = Acceptance
**By continuing to use the Site after changes take effect**, you accept the updated Terms.
**If you do not agree** to the new Terms:
- Stop using the Site immediately
- Contact us to close your account (if applicable)
---
## 22. CONTACT INFORMATION
**MADEVIA LTD**
Company No: 15392817 (England & Wales)
Registered Office: 68 Chestnut Ave, London E7 0JJ, United Kingdom
**Customer Support:**
Email: **info@madeviacare.com**
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST (U.S. Eastern Time)
**Average Response Time:**
- General inquiries: 24–48 hours
- Order issues: 12–24 hours
- Urgent matters (damaged items, billing errors): Same business day (if contacted before 2:00 PM EST)
**Legal Inquiries:**
For legal notices, trademark permissions, or DMCA takedown requests, email **info@madeviacare.com** with "Legal Department" in the subject line.
---
## 23. ACKNOWLEDGMENT & ACCEPTANCE
**BY USING THE SITE, CREATING AN ACCOUNT, OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT:**
1. You have read, understood, and agree to be bound by these Terms
2. You are at least 18 years old (or have parental consent if 13–17)
3. You understand our products are for external use only and are not medicines
4. You assume all risks associated with product use (allergies, sensitivities, misuse)
5. You agree to resolve disputes through arbitration (unless you opt out)
6. You consent to the collection and use of your data as described in our Privacy Policy
**If you do not agree to these Terms, you must immediately stop using the Site and refrain from placing orders.**
---
**Last Updated:** February 2026
**Effective Date:** Applies to all orders placed from this date forward.
For questions, concerns, or feedback, contact **info@madeviacare.com**.
---
*Thank you for choosing Madevia. We are committed to providing high-quality fragrance oils with transparency, integrity, and exceptional customer service.*
