Shipping & Returns

 


Last Updated: January 2026

This Shipping, Return & Refund Policy applies to all purchases made through [Insert Your Store Name] and should be read together with our Terms & Conditions and Privacy Policy.
This policy is designed to ensure a transparent, secure, and compliant shopping experience in accordance with applicable e-commerce regulations and payment provider requirements.

1. SHIPPING POLICY

We are committed to delivering our essential and fragrance oils in a safe, reliable, and timely manner.

Processing Time

All orders are processed within 1–2 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Origin

All orders are dispatched from fulfillment centers located within the United States.

Shipping Rates & Delivery Estimates

Standard Shipping: Delivery typically occurs within 3 to 5 business days after the processing period.

Maximum Delivery Window

In rare cases involving carrier delays, extreme weather conditions, or high seasonal volume, delivery may take up to 21 business days.

Tracking & Delivery Confirmation

Once your order has shipped, you will receive a confirmation email containing your tracking number.
An order is considered successfully delivered once the shipping carrier’s tracking system marks the order as “Delivered”.

Address Accuracy & Responsibility

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
[Insert Your Store Name] is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer.
Claims for lost or stolen packages must be filed directly with the shipping carrier.

2. ORDER CANCELLATION

Orders may only be canceled before they are shipped.

Once an order has been shipped and handed over to the carrier, it cannot be canceled and must follow the Return & Refund Policy outlined below.

3. RETURN POLICY (14-DAY SEALED POLICY)

Due to the nature of our products (essential and fragrance oils) and in accordance with hygiene, health, and safety regulations, we maintain a strict return policy.

Return Window

You have 14 calendar days from the date of delivery to request a return.

Eligibility Requirements

To qualify for a return:

  • the product must be unopened and unused

  • the product must be in its original condition

  • the manufacturer’s safety seal must be fully intact

Safety Seal Rule

If the safety seal is broken, removed, or the bottle has been opened, the product becomes strictly non-returnable and non-refundable due to contamination risks and regulatory safety standards.

Non-Returnable Items

The following items are not eligible for return or refund:

  • opened or used oil bottles

  • gift cards

  • items returned without original packaging or with a broken or missing seal

4. REFUND PROCESS

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Approved Refunds

If approved, refunds will be issued to the original method of payment used at checkout (processed via 2Checkout / Verifone) within 5–10 business days.

Return Shipping Costs

Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.

Return Shipping Recommendation

We strongly recommend using a trackable shipping service. We cannot guarantee receipt of returned items without tracking confirmation.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us at [Insert Your Email Address] as soon as possible so we can evaluate the issue and provide an appropriate resolution.

Glass Bottle Disclaimer

Because our oils are packaged in glass bottles, breakage may occur during transit.
To qualify for a replacement or refund:

  • clear photos of the damaged item and original packaging must be provided

  • the claim must be submitted within 48 hours of delivery

Claims submitted after this 48-hour period will not be eligible for replacement or refund.

6. MEDICAL & USAGE DISCLAIMER

Our products are intended exclusively for aromatic and cosmetic use.
They are not medical devices or medicines.

No Therapeutic Claims

We do not guarantee any medical, therapeutic, or health-related results from the use of our products.

Refund Exclusion

Refund requests based on a perceived lack of medical or therapeutic outcomes will not be accepted.

Limitation of Responsibility

[Insert Your Store Name] is not responsible for allergic reactions, improper use, misuse, or failure to follow provided safety guidelines.

7. CONTACT INFORMATION

For questions regarding shipping, returns, refunds, or this policy, please contact us:

Email: info@madeviacare.com
Business Address / Phone: [Optional]

Please read Terms page