SHIPPING POLICY
**Effective Date: February 2026**
At Madevia, transparency and reliability are our top priorities. We want you to feel confident about your purchase from the moment you click "Order" to the moment your fragrance oils arrive at your door.
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## 1. FREE STANDARD SHIPPING
We offer **Free Standard Shipping** on all orders within the United States, with no minimum purchase required.
**Important Notes:**
- Free shipping applies to the original shipment only
- Reshipment fees apply if packages must be resent due to customer error, including:
- Incorrect or incomplete shipping address
- Refused delivery without prior authorization
- Failure to respond to carrier delivery attempts
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## 2. FULFILLMENT & PROCESSING
### Order Processing Time
All orders are processed within **1–3 business days** (Monday–Friday, excluding U.S. federal holidays).
Processing includes:
- Order verification and payment authorization
- Inventory coordination with fulfillment partners
- Quality control review
- Secure packaging and labeling
### Fulfillment Network
To ensure optimal delivery speed and product freshness, **Madevia partners with authorized third-party fulfillment centers located throughout the United States**.
We maintain direct agreements with vetted logistics providers who:
- Store inventory in climate-controlled facilities
- Follow our packaging and handling standards
- Operate under strict quality control protocols
- Provide real-time inventory synchronization
**Important:** While we maintain rigorous partner standards, fulfillment is coordinated through trusted third-party providers. Madevia remains the merchant of record and assumes full responsibility for order fulfillment quality.
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## 3. SHIPPING CARRIERS & METHODS
**Carrier Selection:**
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
**Carrier assignment is automatically optimized** based on:
- Destination ZIP code
- Package dimensions and weight
- Current carrier service levels
- Logistics efficiency
**Note:** Carrier selection cannot be modified by customer request. We do not offer expedited or overnight shipping at this time.
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## 4. DELIVERY TIMEFRAMES
### Standard Delivery Estimate
Most orders arrive within **3–7 business days** after the processing period ends.
**Example Timeline:**
- Order placed: Monday
- Processing complete: Wednesday (day 2)
- Estimated delivery: Following Monday–Friday (5–7 days from shipment)
### Maximum Transit Window
An order is considered **in active transit** for up to **21 business days** from the shipment date.
Delays beyond our control may occur due to:
- Carrier volume during peak seasons (holidays, major sales events)
- Severe weather conditions or natural disasters
- USPS/carrier service disruptions
- Remote or rural delivery locations
- Customs inspections (for military APO/FPO addresses)
### Late Delivery Protocol
If your order has **not been delivered after 21 business days** from the confirmed shipment date:
1. Contact us immediately at **info@madeviacare.com**
2. We will initiate a carrier investigation
3. You will receive either:
- A full replacement shipment (no charge), OR
- A full refund to your original payment method
**Resolution Guarantee:** All late delivery claims are resolved within 3–5 business days of contact.
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## 5. TRACKING INFORMATION
Once your order ships, you will receive a **Shipping Confirmation Email** containing:
- Tracking number
- Carrier name
- Estimated delivery date
- Direct link to carrier tracking portal
**Tracking Activation:** Please allow **24–48 hours** after shipment for tracking information to populate in the carrier's system.
**Tracking Issues:** If your tracking shows no updates after 48 hours, contact us immediately for investigation.
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## 6. CUSTOMER RESPONSIBILITIES
### Address Accuracy
You are **solely responsible** for providing a complete and accurate shipping address at checkout, including:
- Full recipient name
- Street address with apartment/unit number (if applicable)
- City, State, ZIP code
- Valid phone number for carrier contact
**We cannot modify addresses** after an order has been processed and assigned to a fulfillment partner.
### Delivery Failures Due to Incorrect Information
Madevia is **not liable** for delivery delays, failed deliveries, or package returns caused by:
- Incorrect, incomplete, or illegible address details
- Missing apartment/unit numbers
- Undeliverable addresses (vacant properties, PO Boxes where restricted)
- Recipient unavailability or refusal of delivery
**Redelivery Fees:** If a package is returned to sender due to customer error, a **$8.95 reshipment fee** will apply for resending the order.
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## 7. LOST, STOLEN, OR UNDELIVERED PACKAGES
### Carrier Delivery Confirmation
An order is considered **successfully delivered** once the carrier's tracking status shows **"Delivered"** with a timestamp and location.
### Post-Delivery Liability
Madevia is **not liable** for packages that are:
- Lost or stolen **after** confirmed carrier delivery
- Left unattended per standard carrier protocol (unless signature was required)
- Delivered to a location specified by the customer (e.g., "leave at back door")
### Theft Prevention Recommendations
We strongly recommend:
- Requiring signature confirmation for high-value orders (contact us before ordering)
- Using a secure delivery location (workplace, trusted neighbor, Amazon Locker)
- Installing doorbell cameras or package lockboxes
### Filing Claims for Lost Packages
If tracking shows "Delivered" but you did not receive your package:
1. Check with household members and neighbors
2. Contact the carrier directly (USPS/UPS/FedEx) within 24 hours
3. File a theft report with local authorities (if applicable)
4. Contact us at **info@madeviacare.com** with the police report number
**Madevia Assistance:** While we cannot refund or replace packages confirmed as delivered, we will cooperate fully with carrier investigations and provide documentation as needed.
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## 8. DAMAGED ITEMS (GLASSWARE PROTECTION)
Our fragrance oils are packaged in **glass bottles** to preserve purity and prevent contamination. While rare, breakage may occur during transit.
### Damage Claim Eligibility
To qualify for a **free replacement** of damaged items, you must:
1. **Contact us within 72 hours** of delivery at **info@madeviacare.com**
2. **Provide clear photo evidence** showing:
- The damaged product (broken glass, leaked contents)
- The original outer packaging (box, bubble wrap, shipping label visible)
- Any visible shipping damage to the exterior box
### Damage Claim Process
Upon verification:
- **Approved claims:** Replacement ships within 1–2 business days (free of charge)
- **Denied claims:** Clear explanation provided with photo evidence review
**Important:** Claims submitted after 72 hours or without photographic proof cannot be processed.
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## 9. UNDELIVERABLE ADDRESSES & RETURNS TO SENDER
If a package is returned to our fulfillment partner due to:
- Address errors or incomplete information
- "Refused delivery" by recipient
- Multiple failed delivery attempts by carrier
- Undeliverable address (vacant, relocated, etc.)
**You will be notified via email** with the following options:
1. **Reship to corrected address:** $8.95 reshipment fee applies
2. **Cancel and refund:** Refund issued minus original shipping costs (if applicable)
**Abandoned Packages:** If we do not receive a response within **14 days** of notification, the order will be canceled and refunded minus a **15% restocking fee**.
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## 10. FORCE MAJEURE (UNCONTROLLABLE CIRCUMSTANCES)
Madevia shall **not be held liable** for shipping delays, cancellations, or failures caused by events beyond our reasonable control, including but not limited to:
- Severe weather events (hurricanes, blizzards, floods)
- Natural disasters (earthquakes, wildfires, tornadoes)
- Carrier service disruptions (strikes, labor shortages, operational failures)
- Government-imposed restrictions (trade embargoes, customs holds)
- Pandemics or public health emergencies
- **Third-party fulfillment partner operational failures** (warehouse closures, inventory system outages, supplier bankruptcy)
In such cases:
- Orders may be delayed, canceled, or reassigned to alternative fulfillment partners
- Full refunds will be issued for orders that cannot be fulfilled within **30 business days**
- Customers will be notified promptly of any force majeure impacts
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## 11. MILITARY & INTERNATIONAL ADDRESSES
### APO/FPO/DPO Addresses
We **do ship** to U.S. military addresses (APO/FPO/DPO) via USPS.
**Important Notes:**
- Delivery times may extend to **10–21 business days** due to military mail routing
- Tracking may show limited updates during international transit
- Customs inspections may cause additional delays
### International Shipping
At this time, Madevia **ships exclusively within the United States** (50 states + U.S. territories).
We do **not ship** to:
- Canada
- Mexico
- European Union
- United Kingdom
- Any other international destinations
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## 12. CONTACT INFORMATION
**MADEVIA LTD**
Company No: 15392817 (England & Wales)
Registered Office: 68 Chestnut Ave, London E7 0JJ, United Kingdom
**Customer Support Email:** info@madeviacare.com
**Business Hours:** Monday–Friday, 9:00 AM – 5:00 PM EST (excluding U.S. federal holidays)
**Average Response Time:** 24–48 hours for non-urgent inquiries | 12–24 hours for order issues
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## 13. POLICY UPDATES
Madevia reserves the right to update this Shipping Policy at any time to reflect operational changes, carrier adjustments, or legal requirements.
**Last Updated:** February 2026
**Effective Date:** All orders placed after this date are subject to the terms above.
For questions or concerns, please contact **info@madeviacare.com** before placing your order.
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*Thank you for choosing Madevia. We appreciate your business and are committed to delivering premium fragrance oils with transparency and care.*