MADEVIA

— Luxury Botanical Wellness —

Shipping Policy

At Madevia, we are committed to ensuring your order reaches you promptly and in perfect condition. Please review our shipping information carefully before placing your order.

 

We currently ship to all 50 United States only. We do not ship to U.S. territories (including Puerto Rico, Guam, or the U.S. Virgin Islands), P.O. boxes, APO/FPO addresses, or any international destinations at this time.

 

All Madevia orders are fulfilled and shipped from within the United States by Supliful, our authorized third-party fulfillment partner. This ensures reliable domestic shipping times and eliminates any customs or import-related delays for our U.S. customers.

Madevia does not physically handle, package, or dispatch orders. Fulfillment is managed exclusively by Supliful in accordance with applicable U.S. standards.

 

All orders are processed within 1–3 business days of purchase confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or public holidays will be processed on the following business day. You will receive an email confirmation once your order has been submitted for fulfillment.

 

The following shipping options are available at checkout:

•       Standard Shipping — estimated delivery 5–8 business days after dispatch.

•       Expedited Shipping — estimated delivery 2–4 business days after dispatch (where available).

Delivery estimates are provided as a courtesy only and are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity, and circumstances beyond our control.

 

Madevia is not responsible for delays resulting from carrier congestion during peak periods. Expedited shipping options, where available, may help reduce delivery times during these periods but are not guaranteed.

 

Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method. Any applicable free shipping promotions will be reflected at checkout where eligible.

 

Once your order has been dispatched, you will receive a shipping confirmation email containing your carrier tracking number. Please allow up to 24 hours for tracking information to update in the carrier's system.

You may track your order directly via the carrier's website using the tracking number provided.

 

Madevia is not responsible for shipping delays caused by carrier disruptions, adverse weather conditions, natural events, peak holiday periods, labor actions, or any other circumstances outside our reasonable control.

If your tracking information shows no movement for more than 10 business days after dispatch, please contact us at support@madevia.com and we will liaise with the carrier on your behalf.

 

Please ensure that your shipping address is entered correctly at the time of purchase. Madevia is not liable for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address immediately after placing your order, please contact us at support@madevia.com within 2 hours. We will do our best to correct it before the order is submitted for fulfillment; however, we cannot guarantee changes once an order has been processed.

 

Madevia is not responsible for packages that are confirmed as delivered by the carrier but subsequently reported as stolen or missing from the delivery location. Once the carrier confirms delivery, responsibility for the package passes to the recipient.

Recommended steps: Check your tracking status, contact the carrier directly using your tracking number, check with neighbors or building management, and file a police report if theft is suspected. Contact your homeowner's or renter's insurance provider, as stolen packages may be covered under your policy.

If you have completed the above steps and believe there is a carrier error (i.e., the package was never actually delivered), please contact us at support@madevia.com with your documentation and we will review your case individually.

 

If your order arrives damaged or if items are missing from your package, please contact us at support@madevia.com within 7 days of the confirmed delivery date. Include the following in your message:

•       Your order number

•       A description of the issue

•       Clear photographs of the damaged item(s) and original packaging

We will review your claim individually and, at our discretion, arrange a replacement or issue store credit of equivalent value. Please refer to our Returns & Refunds Policy for further detail.

 

For any shipping-related enquiries, our customer care team is here to help:

 

Email: support@madevia.com

Response time: 1–2 business days

Address: Madevia Ltd  |  [INSERT ADDRESS]  |  London, United Kingdom